Everything about how your personal information is collected, stored, and kept secure at Betwoon is laid out here transparently. We believe your privacy is a fundamental right.
At a glance
We maintain multiple layers of security to protect your personal data
All data transmission on the Betwoon platform is secured with 256-bit SSL encryption. Your login credentials, payment data, and personal details are all stored in fully encrypted form.
Betwoon never sells or rents your personal information to third parties. Only the limited data necessary to deliver our services is shared with trusted partners.
Betwoon follows international data protection standards. Your information is collected, processed, and stored in accordance with GDPR guidelines, and your rights are protected at all times.
You may request deletion of your account and associated personal data at any time. Betwoon processes such requests within 30 business days.
Betwoon maintains full transparency around cookie usage. You can choose which cookies to accept and which to decline.
You have the right to receive a copy of all personal data Betwoon holds about you. You can request this at any time through customer support.
Betwoon (https://betwoon.bio) is a trusted online gaming and Sports Betting platform in Bangladesh. This Privacy Policy ("Policy") explains in detail how personal information collected from Betwoon platform users is gathered, used, stored, and protected.
By registering with or using the Betwoon platform, you are considered to have read and accepted this Privacy Policy. We take your privacy seriously and are committed to earning and maintaining your trust.
Important: This Privacy Policy forms part of Betwoon's Terms and Conditions. We recommend reading both documents together.
Betwoon collects different types of information for different purposes. The amount and type of data collected depends on which platform services you use.
| Types of Data | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | KYC verification and age confirmation |
| Contact Information | Email address, phone number | Account management and communication |
| Financial information | Payment methods, transaction history | Payment Processing & Financial Security |
| Technical Information | IP address, device information, browser | Security & Technical Support |
| Usage Data | Gaming History, Bet Records | Responsible Gaming & Service Improvement |
Betwoon collects only the information that is necessary — no unnecessary or excessive data is requested. You are always informed at the point of collection why that information is needed.
Betwoon uses the information it collects for specific, legitimate purposes. The primary use cases are outlined below:
Betwoon's commitment: Your information is used only for the purposes stated. You will be informed before your data is used for any new purpose.
Betwoon never sells your personal information to third parties under any circumstances. However, limited data may be shared in specific situations:
Service Partners: Betwoon works with trusted partners for payment processing, technical support, and security verification. These partners receive only the data necessary for their specific role and are bound by confidentiality agreements.
Legal obligations: Betwoon may be required to provide information in response to a court order, government directive, or lawful request from a law enforcement authority. Where possible, you will be informed in advance.
Business Changes: In the event of a merger or acquisition, user data may be transferred to the new entity. Users will be notified in advance and will have the option to close their accounts.
Warning: Betwoon will never ask for your password or PIN via phone or message. If you receive such a request, contact customer support immediately.
Betwoon stores your personal information on secured servers. To ensure data security, we maintain the following measures:
Betwoon does not retain personal data longer than necessary. After an account is closed, certain data may be kept for up to 5 years to meet legal requirements, after which it is permanently deleted.
The Betwoon platform uses cookies to enhance the user experience. Cookies are small text files stored in your browser.
| Cookie Types | Purpose | Validity |
|---|---|---|
| Essential cookies | Maintaining Login Sessions & Security | Until End of Session |
| Functional cookies | Remembering language and preferences | 1 Year |
| Analytics Cookies | Platform Analytics & Improvement | 2 Years |
| Marketing Cookies | Relevant Advertising (with consent) | 30 Days |
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the Betwoon platform.
Betwoon believes every user should have full control over their personal information. Your rights are detailed below:
You have the right to request a copy of all your data stored with Betwoon.
You have the right to request corrections to any inaccurate or incomplete information.
You can request that your data be permanently deleted in certain circumstances.
You can request that the use of your data be restricted to specific purposes.
You have the right to export your data in a standard, portable format.
You have the right to object to your data being used for marketing or profiling purposes.
To exercise any of the rights above, contact Betwoon customer support. Betwoon will respond to your request within 30 business days.
Betwoon strictly prohibits use of the platform by anyone under the age of 18. Betwoon never knowingly collects personal information from minors.
Age is verified at registration, and additional identity documents may be requested if there is any doubt. If we find that a minor's data has been collected by mistake, it will be deleted immediately and the associated account will be closed.
A note for parents: If your child has accidentally created a Betwoon account, please contact customer support immediately. We will act promptly to resolve it.
Betwoon may update or amend this Privacy Policy when necessary. Any changes will follow the process outlined below:
If you do not agree with the updated policy, you may close your account. Any remaining balance will be made available for withdrawal.
If you have any questions, concerns, or complaints about this Privacy Policy, please contact Betwoon's data protection team:
Email: [email protected]
Betwoon customer support is available 24/7, every day of the week. For more information, visit our FAQ page or Terms & Conditions View page.
Response time: General inquiries are responded to within 24 hours; data rights requests are handled within 30 business days.
Answers to the most frequently asked questions from Betwoon users
Betwoon is fully committed to protecting your privacy and personal data. Register for free today and enjoy gaming in a completely secure environment.